Privacy Policy

1. Who we are and the laws that apply

This Privacy Policy explains how World Best Scholars Limited, trading as WB Scholars ("WB Scholars", "we", "us"), of 3rd Floor, Wing B, PSSSF Commercial Complex, Plot No. 3, Sam Nujoma Road, Dar es Salaam, Tanzania, collects and uses your personal data.

We handle personal data in line with the laws of the United Republic of Tanzania, mainly:

• the Personal Data Protection Act, 2022 (Act No. 11 of 2022) and its regulations, including the Personal Data Protection (Personal Data Collection and Processing) Regulations, 2023;
• the Electronic and Postal Communications Act, 2010 and the Electronic and Postal Communications (Consumer Protection) Regulations, 2018;
• the Cybercrimes Act, 2015 and the Electronic Transactions Act, 2015;
• the right to privacy under Article 16 of the Constitution of the United Republic of Tanzania, 1977.

2. Personal data we collect

Depending on the service you use, we may collect:

• identity and contact details: name, email address, phone number, date of birth, nationality and address;
• education and career details: academic records, certificates, test results (for example IELTS), CV and personal statements;
• documents needed for applications: passport details, photographs, TCU NOC letter documents, visa documents and travel details;
• payment and funding details needed to take payment or support funding and loan applications (we never ask for card PINs or passwords);
• records of your consultations, enquiries and communications with us;
• technical data from our website, such as device, browser and pages visited, collected through cookies (see our Cookie Policy).

We collect sensitive personal data, such as health information or other information the law treats as sensitive, only when a service genuinely requires it and only with your explicit consent.

3. Why we use your data

We use your personal data to:

• provide consultations, coaching, mentorship, scholarship, admissions, visa, accommodation, pre-departure and post-study support;
• prepare and submit applications to universities, embassies and other bodies on your behalf and with your instructions;
• take payments, issue invoices and keep financial records;
• communicate with you about your enquiry, appointments and services;
• send news and offers, only where you have agreed, with an easy way to stop;
• operate, secure and improve our website and services;
• meet our legal and regulatory obligations.

Our grounds are your consent, performing our agreement with you, and complying with the law.

4. Who we share your data with

We do not sell your personal data. We share it only where needed:

• partner universities and education institutions you apply to;
• embassies, high commissions, immigration and other authorities handling your visa or permit;
• the Tanzania Commission for Universities (TCU) and other Tanzanian bodies where a process requires it;
• banks and payment providers;
• trusted service providers that host our systems, send our emails or support our operations, under written terms that require them to protect your data;
• professional advisers, regulators, courts and law enforcement where the law requires or permits it.

5. Transfers outside Tanzania

Studying abroad means your data must often go to universities and authorities in other countries. We transfer personal data outside Tanzania only as the Personal Data Protection Act allows, for example to countries with adequate protection or with appropriate safeguards, with your informed consent where required, and with any approval or permit required by the Personal Data Protection Commission.

6. How long we keep your data

We keep personal data only as long as needed for the purposes above and to meet legal, tax and accounting duties. In general we keep client records while you use our services and for up to five years afterwards, unless the law requires a longer period. When it is no longer needed we delete or anonymise it securely.

7. How we protect your data

We use appropriate technical and organisational measures to guard against unauthorised access, loss, misuse or alteration, and we limit access to staff who need it. If a data breach affects your rights, we will notify the Personal Data Protection Commission and affected people as the law requires.

8. Your rights

Under Tanzanian data protection law you may, subject to the conditions in the law:

• be informed about how your data is collected and used;
• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete or destroy data we no longer have a lawful reason to keep;
• object to processing, including direct marketing, and withdraw consent at any time;
• complain to the Personal Data Protection Commission if you believe your rights have been breached.

To use these rights, email hello@wbscholars.com. We will respond within the time required by law.

9. Children

Our services are intended for adults and students. Where an applicant is under 18, we process their personal data only with the consent of a parent or legal guardian.

10. Changes to this policy

We may update this policy from time to time. The latest version, with its date, will always be on this page.

11. Contact us

Questions about this policy: hello@wbscholars.com or +255 736 886 088. 3rd Floor, Wing B, PSSSF Commercial Complex, Plot No. 3, Sam Nujoma Road, Dar es Salaam.

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